We friendly remind customer before signing.
1. If you received the box and find that the box is damaged, please refuse to accept it. The box will be returned directly to Us. we will re-ship rims within 10 business days after received the returned rims.
2. If you receive the box at good condition, but the rims are significantly broken during shipment, please contact us within 7 days after signed and keep the original waybill posted, boxes etc. The return request needs to be made by customers. That is because the shipping company will provide customer compensation number. Please confirm us of the compensation number for delivery tracking.
All Rim: 2 Year Warranty, Over 2 year Crash Replacement with 10% discount for new rim.
As for any manufacturing defect occurs within 30 days, PoweRelease is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs within 31 days to 12 months, PoweRelease is obligated to replace the rim(s), and the customer would be responsible for the shipping cost.
-Warranty does not cover:
1. Improper assembly, maintenance, or maintenance by an unauthorized technician.
2. Installation of parts or accessories not originally intended for, or compatible with, the rims/wheels as sold.
3. Damage or failures caused by a crash, large impact, abuse of the product, non-compliance with manufactures specifications of usage or any other fractious reasons.